This store is operated by Tlabs, 60 rue François 1er, 75008 Paris, France (SIREN 944 754 522). Contact: contact@aussieceilingfans.com · +33 2 59 50 88 61.
Where We Deliver
We currently deliver across Australia. All prices are shown in Australian Dollars (AUD) and any shipping costs are displayed at checkout before you complete your order.
Processing & Delivery Times
- Order processing: 1–3 business days after your payment is confirmed. Order cut-off time: 11:59 pm (Canberra/Melbourne time).
- Shipping time: an estimated 14–21 business days after dispatch.
- Total estimated delivery time: 15–24 business days from the date your order is placed.
Orders are dispatched from our international partner warehouses, which is why delivery takes longer than domestic shipping. Delivery estimates are provided in good faith and may occasionally vary due to carrier delays, customs processing or peak periods.
Order Tracking
As soon as your order ships, you receive a confirmation email with a tracking number. You can follow your delivery at any time on our Track Your Order page.
Incomplete or Incorrect Addresses
Please double-check your shipping address at checkout. If you notice a mistake, contact us as soon as possible at contact@aussieceilingfans.com — we can update the address before the order is dispatched.
Delayed or Lost Parcels
If your tracking has not updated for more than 7 days, or your order has not arrived within the estimated window, contact us and we will investigate with the carrier. If a parcel is confirmed lost, we will send a replacement or issue a full refund — your choice.
Questions
Email contact@aussieceilingfans.com or call +33 2 59 50 88 61 — we respond within 24–48 hours. Customer service: Monday to Sunday, 9:00 am–6:00 pm.