This store is operated by Tlabs, 60 rue François 1er, 75008 Paris, France (SIREN 944 754 522).

Contact: contact@aussieceilingfans.com · +33 2 59 50 88 61

Change of Mind Returns

We do not accept returns, exchanges or refunds if you:

  • Change your mind or no longer want the product

  • Find the product or a similar product at a lower price elsewhere

  • Order the wrong model, size, colour, finish or quantity

  • Decide that the product does not suit your room, décor or preferences

  • Cannot install the product because of your ceiling, wiring, mounting location or other site conditions

  • No longer have a use for the product

  • Receive a product that functions correctly and matches its description

Please review all product specifications, dimensions, compatibility information and installation requirements carefully before placing your order.

Damaged, Faulty, Unsafe or Incorrect Items

Please inspect your order as soon as it is delivered.

If your product arrives damaged, is faulty, unsafe, does not function as reasonably expected or is materially different from what you ordered, please contact us as soon as reasonably possible.

Damage identified upon delivery should preferably be reported within 7 days so that we can promptly investigate the matter with the carrier and supplier. This preferred reporting period does not limit any rights available under the Australian Consumer Law.

Evidence Required

Before approving any repair, replacement, refund or other remedy, we may require sufficient information to identify, investigate and assess the reported issue.

Depending on the circumstances, you may be asked to provide:

  • Your order number and contact details

  • A detailed explanation of the issue and when it first occurred

  • Clear photographs of the complete product and affected area

  • A clear video showing the fault while the product is being tested or operated

  • Photographs of the outer packaging and internal protective packaging

  • Photographs showing any visible damage to the parcel or product

  • A photograph of the shipping label

  • A photograph of the product label, serial number and model number

  • Photographs showing how the product was installed

  • The electrician’s or installer’s invoice, report or contact details where the issue may relate to installation or electrical work

  • Any additional diagnostic information reasonably requested by us, our supplier or the manufacturer

Please do not dispose of the product, packaging, components, accessories or labels while your claim is being assessed.

Do not continue using a product that may be unsafe.

Failure to provide information reasonably required to assess your claim may delay the investigation. We may arrange troubleshooting, inspection or testing before determining the appropriate remedy.

How to Submit a Claim

Email contact@aussieceilingfans.com or use our contact form.

Please include your order number, a detailed description of the issue and all available photographic or video evidence.

We aim to respond within 24–48 hours. Please do not send the product to us, our supplier or any address displayed on the parcel unless you have received written return authorisation.

Installation-Related Issues

Ceiling fans must be installed in accordance with the supplied instructions and all applicable electrical and safety requirements, including installation by a suitably licensed electrician where required.

We are not responsible for faults, damage or performance issues caused by:

  • Incorrect or incomplete installation

  • Unsuitable wiring, voltage or electrical connections

  • Unsuitable ceilings, mounting points or site conditions

  • Failure to follow the supplied instructions

  • Misuse, neglect or abnormal use

  • Accidental damage

  • Unauthorised repairs, alterations or modifications

  • Normal wear and tear

Where relevant to the reported issue, we may request evidence that the product was installed correctly and by a suitably qualified professional.

Assessment and Remedies

Submitting a claim does not automatically entitle you to a refund. Each claim is assessed individually based on the evidence provided, the nature of the issue and the requirements of the Australian Consumer Law.

For a minor problem, we may choose to provide technical assistance, a repair, a replacement component or a replacement product, as permitted by law.

For a major failure under the Australian Consumer Law, you may be entitled to choose between a replacement and a refund.

We are not required to provide a remedy where the issue was caused by misuse, incorrect installation, accidental damage, unauthorised modification, neglect or normal wear and tear, or where the customer was informed of the specific issue before purchasing the product.

Authorised Returns Only

Do not send a product to us, our supplier or any address displayed on the parcel without receiving written return authorisation.

Unauthorised returns may not be accepted or processed.

If a physical return, inspection or collection is necessary, we will provide the approved instructions and return address after assessing your claim.

Responsibility for reasonable return or collection costs will be determined in accordance with the Australian Consumer Law and the circumstances of the claim.

The product should be made available with all components, accessories and packaging that are still reasonably available. However, original packaging is not required where the Australian Consumer Law provides a right to a remedy for a faulty product.

Refunds

Approved refunds are issued to the original payment method.

Once a refund has been processed, your bank, card provider or payment service may require additional business days before the amount appears in your account.

Shipping costs and other reasonable expenses will be handled in accordance with the Australian Consumer Law where the product is confirmed to be faulty, damaged, unsafe or incorrectly supplied.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Questions

Email contact@aussieceilingfans.com, use our contact form, or call +33 2 59 50 88 61.

We aim to respond within 24–48 hours.

Customer service: Monday to Sunday, 9:00 am–6:00 pm.