Refund & Return Policy

This store is operated by Tlabs, 60 rue François 1er, 75008 Paris, France (SIREN 944 754 522). Contact: contact@aussieceilingfans.com · +33 2 59 50 88 61.

14-Day Free Returns

You may return any item within 14 days of the date you receive your order, for any reason. Return shipping is free — we cover the cost and provide you with return instructions and a prepaid return solution.

To be eligible, items must be unused, uninstalled, in their original condition and original packaging, with proof of purchase (your order number or order confirmation email).

How to Start a Return

Email contact@aussieceilingfans.com with your order number and the reason for the return.
We reply within 24–48 hours with return instructions and the return address. Please do not send items back without contacting us first.
Once we receive and inspect the returned item, we confirm your refund by email.

Refunds

Approved refunds are issued to your original payment method within 14 days of us receiving the returned item. Depending on your bank or card provider, it may take a few additional business days for the amount to appear on your statement.

Damaged, Faulty or Incorrect Items

Please inspect your order on delivery. If an item arrives damaged, faulty, or is not what you ordered, contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or a full refund at no cost to you, including all shipping costs.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits your rights under the Australian Consumer Law.