Privacy Policy

Last updated: 27 July 2026

This Privacy Policy explains how Tlabs (60 rue François 1er, 75008 Paris, France — SIREN 944 754 522), the operator of aussieceilingfans.com, collects, uses and protects your personal information when you visit our store or place an order. Tlabs is the data controller for the purposes of applicable data protection laws.

Information We Collect

Contact details: name, shipping and billing address, email address, phone number.
Order information: the products you purchase, transaction details and payment confirmation. Card details are processed by our secure payment providers — we never store your full card number.
Technical data: IP address, browser and device information, and how you navigate our store, collected via cookies and similar technologies.
Communications: messages you send us, such as customer service enquiries.

How We Use Your Information

To process and deliver your orders, send order confirmations and tracking updates.
To provide customer support and handle returns and refunds.
To improve our store and, with your consent where required, send marketing emails (you can unsubscribe at any time).
To detect and prevent fraud and comply with our legal obligations.

Who We Share It With

We only share your data with service providers needed to run the store: Shopify (our e-commerce platform and host), payment processors, shipping and fulfilment partners, and analytics or marketing tools. These providers process your data on our behalf and may be located outside your country of residence. We never sell your personal information.

Cookies

We use cookies to keep your cart working, remember your preferences and measure how our store is used. You can manage cookies through your browser settings.

Data Retention

We keep order and invoice data for as long as required by law (accounting and tax obligations), and other data only as long as necessary for the purposes described above.

Your Rights

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, object to or restrict its processing, and withdraw consent. Australian customers also have rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, including the right to complain to the Office of the Australian Information Commissioner (OAIC). Customers in the EU/EEA may lodge a complaint with their local data protection authority.

To exercise any of these rights, email contact@aussieceilingfans.com. We respond within the timeframes required by applicable law.