Frequently Asked Questions

Simply select the ceiling fan you would like and click “Add to cart”.

You can then review your order in your cart and proceed securely to checkout.

Yes. Once your order has been completed, an order confirmation will automatically be sent to the email address provided at checkout.

If you have not received the email, please also check your spam or junk folder.

If your order has not yet been shipped, we can check whether a change or cancellation is still possible.

Please contact us as soon as possible at contact@aussieceilingfans.com and include your order number.

We deliver to addresses throughout Australia.

Shipping is free on all orders, with no minimum spend. You can find all the details on our Shipping page.

Orders are generally processed within 1 to 3 business days.

Once shipped, delivery generally takes 4 to 6 business days.

The estimated total delivery time is therefore approximately 5 to 9 business days from the date your order is placed.

Orders can be placed at any time. Orders are processed on business days, Monday to Sunday.

No. The displayed price is the final price, with no additional customs duties or import fees.

Once your order has been shipped, we will send your shipping details and tracking number by email.

You can also check the latest status at any time on our Order Tracking page. Please check your spam folder if you cannot find the shipping email.

It may take some time for a new tracking number to become active in the carrier’s system. Please try again later.

If your tracking information is still not working after a few days, please contact us with your order number at contact@aussieceilingfans.com.

We do not accept returns, exchanges or refunds for change of mind, including if you ordered the wrong model, size, colour or quantity, found the product cheaper elsewhere, or decided that it does not suit your room or preferences.

If your product is faulty, damaged, unsafe, materially different from its description or not what you ordered, please contact us as soon as reasonably possible at contact@aussieceilingfans.com.

Do not send a product back without written authorisation. Full details are available in our Returns & Refunds Policy.

Change-of-mind returns are not accepted.

If a physical return or collection is required for an approved faulty, damaged, unsafe or incorrect product claim, we will provide the authorised return instructions. Responsibility for reasonable return or collection costs will be determined in accordance with the Australian Consumer Law and the circumstances of the claim.

Please do not send the product to us, our supplier or the address shown on the parcel unless you have received written authorisation.

If an item is damaged, faulty, unsafe or incorrect, please contact us as soon as reasonably possible. Damage identified on delivery should preferably be reported within 7 days so that we can promptly investigate it with the carrier and supplier. This preferred reporting period does not limit your rights under the Australian Consumer Law.

Email contact@aussieceilingfans.com with your order number, a detailed description of the issue, clear photos of the product and packaging, the shipping and product labels, and a video showing the fault where applicable. We may also request installation photographs, an electrician’s or installer’s report, or other reasonable diagnostic information.

Submitting a claim does not automatically entitle you to a refund. Once the issue has been assessed, the available remedy may include technical assistance, repair, a replacement part, replacement product or refund, depending on the nature of the problem and the Australian Consumer Law.

Once a refund has been approved, it will be issued to your original payment method. Where a physical return is required, the refund may be processed after the authorised return has been received and inspected.

Depending on your bank or payment provider, it may take a few additional days for the refund to appear in your account.

Yes. Our website uses a secure HTTPS connection to protect your information during checkout.

We do not collect or store your full card details. Payments are processed by certified payment providers.

We accept Visa, Mastercard, American Express, Cartes Bancaires, PayPal, Apple Pay and Shop Pay.

You can find all the details on our Payment Methods page.