Frequently Asked Questions

Simply select the ceiling fan you would like and click “Add to cart”.

You can then review your order in your cart and proceed securely to checkout.

Yes. Once your order has been completed, an order confirmation will automatically be sent to the email address provided at checkout.

If you have not received the email, please also check your spam or junk folder.

If your order has not yet been shipped, we can check whether a change or cancellation is still possible.

Please contact us as soon as possible at contact@aussieceilingfans.com and include your order number.

We deliver to addresses throughout Australia.

Shipping is free on all orders, with no minimum spend. You can find all the details on our Shipping page.

Orders are generally processed within 1 to 3 business days.

Once shipped, delivery generally takes 14 to 21 business days.

The estimated total delivery time is therefore approximately 15 to 24 business days from the date your order is placed.

Orders can be placed at any time. Orders are processed on business days, Monday to Friday.

No. The displayed price is the final price, with no additional customs duties or import fees.

Once your order has been shipped, we will send your shipping details and tracking number by email.

You can also check the latest status at any time on our Order Tracking page. Please check your spam folder if you cannot find the shipping email.

It may take some time for a new tracking number to become active in the carrier’s system. Please try again later.

If your tracking information is still not working after a few days, please contact us with your order number at contact@aussieceilingfans.com.

Yes. We offer a 30-day return period from the date you receive your order.

Items must be unused, complete and, where possible, returned in their original packaging.

Please contact us before returning anything at contact@aussieceilingfans.com. We will then provide you with instructions for your free return. Full details are available on our Returns & Refunds page.

We do. Returns are free in all cases, whether you have changed your mind or received a faulty, damaged or incorrect item.

If an item is damaged, faulty or incorrect, please contact us as soon as possible.

Send your order number and, if possible, photos of the item to contact@aussieceilingfans.com. You will receive a free replacement or a full refund.

Once your return has been received and inspected, we will refund the purchase amount to your original payment method within 14 days.

Depending on your bank or payment provider, it may take a few additional days for the refund to appear in your account.

Yes. Our website uses a secure HTTPS connection to protect your information during checkout.

We do not collect or store your full card details. Payments are processed by certified payment providers.

We accept Visa, Mastercard, American Express, Cartes Bancaires, PayPal, Apple Pay and Shop Pay.

You can find all the details on our Payment Methods page.